Good news – KYBI packing slips don't show prices to begin with, so you're all set to send a shipment straight to your loved ones.

If you'd like to add a gift message onto your order, feel free to enter it into the notes section at checkout, and it will show up on your order's packing slip! For additional (paid) gift-wrapping options, click here.

Sure! Simply reply to your order confirmation with the correct shipping address, and we will get it updated for you.

Alternatively, you can email us at hello@kynyoubelieveit.com with your order number and correct address, and we'll update it that way.

Sorry about that! Double-check your spam and promotions folders first, then email us at hello@kynyoubelieveit.com with your full name, shipping address, and the email you entered at checkout. We'll get it sorted out in no time!

Yes, we do! Bulk requirements and pricing varies per item, so feel free to contact us with what you have in mind and we'll be happy to provide further information. Information on bulk purchases of mental health journals can be found at this link.

At this time, our studio is currently open by appointment only. Please contact us if you'd like to visit in person, but as our space is no longer set-up for in-person shopping, you'll have a more enjoyable time if you shop online and use the free local delivery option at checkout.

We also do pop-up events around Texas (and sometimes other states), so be sure to keep an eye on the event calendar, the KYBI newsletter, and social media for updates on where we'll be popping up next!

We make every effort to ship all orders within 2-4 business days, though this timeline can change depending on demand and time-of-year. For the most up-to-date processing times, please check your order confirmation email. Once an order ships, transit time can take anywhere from 1-10 business days depending on the method selected at checkout. Most orders arrive within 5 business days after shipping.

If you need your order by a certain date, you are encouraged to reply to your order confirmation, and we'll do our best to accommodate your request.

Shipping times can vary greatly depending on time-of-year and the shipping method selected at checkout. In general, most orders arrive within 5 business days, though some shipments may take up to 10 business days.

If you need your order by a certain date, you are encouraged to upgrade your shipping method at checkout. Please note that upgrading the shipping method does not change processing time, and you should contact us or reply to your order confirmation if you need expedited processing as well.

No worries! We offer free returns and exchanges within 30 days of the purchase date. To submit a return/exchange request, click here. (Note: exclusions may apply for returns.)

Sorry about that! USPS occassionally marks orders as delivered 1-2 business days before they are physically delivered. This is most often the cause of false delivery notifications, and your best bet is to wait it out.

Occassionally, packages are misdelivered or even stolen. If 3 business days have passed since you got the initial delivery notification and your package still hasn't arrived, please reach out to us at hello@kynyoubelieveit.com with your order number. We will do everything in our power to make it right for you – either through a refund or reshipment.

Oh no! We package all orders as carefully as possible, but unfortunately, damages do sometimes occur. Please email us at hello@kynyoubelieveit.com with your order number, a description of the damages, and images if possible. We will do everything in our power to make it right for you – either through a refund or reshipment.

Oh no! It's possible your order was returned to sender by mistake, or your original shipping address may have been entered incorrectly. We offer a one-time courtesy reshipment in instances such as this, so please contact us or reply to your order confirmation and we'll be glad to reship your order.

Please note: if an order is returned to sender a second time, we will not reship unless the customer pays the shipping fee; otherwise, we offer a refund on product costs if a third reshipment is not requested. Shipping fees are non-refundable.

Yep! For specific information on how to recycle your packing materials, please click here. However, remember that the best way to reduce waste is through reusing!

Yes, we are happy to this for you! Please reply to one of your order confirmations and include the additional order number in your response, and we'll combine the orders on our end. If a refund is owed on shipping, we will take care of that for you as well.

I'm so glad you asked! I send monthly updates to my newsletter; you can click here to sign up. Subscribers enjoy extra perks like monthly freebies, exclusive discounts, and more!

I also post lots of content on Tiktok, Instagram, and YouTube if you'd like to follow KYBI on either of those platforms.

We're always taking customer feedback! If you have a specific idea for a product or design you'd like to see in the KYBI shop, please contact us!

And FYI: hold onto the email thread! If you eventually see your idea come to life, we would be honored to send you one for free, but it is up to you to circle back – we've got a lot going on! (Note: to be eligible for the free item, concepts must be unique and specific. For example, "mental health stickers" is not an eligible suggestion, but "brain with flowers and a cute mental health quote" is (based off a real suggestion!)

At this time, donations to organizations – both monetary- and product-wise – are limited, but you're welcome to contact us with information about your organization (and event, if applicable) and we'll see what we can do. However, please note donations are not guaranteed.

We also have two evergreen forms that you're encouraged to fill out:

• please fill out this form if you'd like to be considered for donations of imperfect items that we come across in the shop.
• please fill out this form if you'd like to be considered for a donation of mental health journals through the Write in the Feels program.

No worries! Feel free to email me at hello@kynyoubelieveit.com. I will do my best to respond within 1 business day.