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Got Questions?

Below you'll find answers to the questions we get asked the most.

Checking Out

Good news – KYBI packing slips don't show prices to begin with, so you're all set to send a shipment straight to your loved ones.

If you'd like to add a gift message onto your order, feel free to enter it into the notes section at checkout, and I will be sure to add it in for you. If you've already placed your order and would like to add a gift message, please email me at hello@kynyoubelieveit.com with your order number and gift message, and I will add it on for you.

Sure! Simply reply to your order confirmation with the correct shipping address, and I will get it updated for you.

Alternatively, you can email me at hello@kynyoubelieveit.com with your order number and correct address, and I will be sure to update it.

Sorry about that! Double-check your spam and promotions folders first, then email me at hello@kynyoubelieveit.com with your full name, shipping address, and the email you entered at checkout. We'll get it sorted out in no time!

Shipping & Returns

I make every effort to ship all orders within 1-3 business days, though this timeline can change depending on demand and time-of-year. If you need your order by a certain date, I encourage you to let me know in the order notes, and I will do my best to accomodate your request.

Shipping times can vary greatly depending on time-of-year and the shipping method selected at checkout. In general, most orders arrive within 5 business days, though some shipments may take up to 10 business days.

No worries! I offer free returns and exchanges within 30 days of the purchase date. To submit a return/exchange request, click here. (Note: exclusions may apply for returns.)

Sorry about that! USPS occassionally marks orders as delivered 1-2 business days before they are physically delivered. This is most often the cause of false delivery notifications, and your best bet is to wait it out.

Occassionally, packages are misdelivered or even stolen. If 3 business days have passed since you got the initial delivery notification and your package still hasn't arrived, please reach out at hello@kynyoubeleiveit.com with your order number. I will do everything in my power to make it right for you – either through a refund or reshipment.

Oh no! I package all orders as carefully as possible, but unfortunately, damages do sometimes occur. Please email me at hello@kynyoubelieveit.com with your order number, a description of the damages, and images if possible. I will do everything in my power to make it right for you – either through a refund or reshipment.

Yep! For specific information on how to recycle your packing materials, please click here. However, remember that the best way to reduce waste is through reusing!

Write In The Feels

I'm so glad you asked! Write In The Feels is an intiative I started in May 2022 that aims to make mental health journals accessible for all. For every two journals sold, I'll donate one to someone in need. To learn more, click here!

You sure can! To make a donation to Write In The Feels (and help fund someone's journal in the process), head to this link.

Thanks for your interest! Please contact me at hello@kynyoubelieveit.com with information about your organization. At this time, donations to organizations are extremely limited, but I am happy to add you to a waitlist.

To request a journal donation, fill out the form at this link – it will just take a couple of minutes! Please note that fulfillment times for journal donations vary depending on availability, and there is no set processing time for donations.

To purchase a mental health journal (and help fund someone else's journal in the process!) please click here.

Contact & Support

I'm so glad you asked! I send monthly updates to my newsletter; you can click here to sign up. Subscribers enjoy extra perks like monthly freebies, exclusive discounts, and more!

I also post lots of content on Tiktok and Instagram if you'd like to follow KYBI on either of those platforms.

No worries! Feel free to email me at hello@kynyoubelieveit.com. I will do my best to respond within 1 business day.